As parents and caregivers of the children we serve you have rights and responsibilities that belong to you. We have taken the time to outline a few and hope this guide will help you partner with us in providing services to your child.
- You have the right to information regarding your child and his or her involvement with the Fraser Valley Child Development Centre.
All records regarding services to your child are yours to view. Every report written for your child’s record is sent to you. Therapists/consultants will be happy to share any information you request contained in your child’s record. If you would like to review your child’s record in its entirety, you can request it through the Freedom of Information Act by contacting the Centre’s Freedom of Information Representative.
The right to information also includes being informed about services offered by the centre and services available to you and your child in the larger community. Please let the therapist/consultant you are working with know what your questions are regarding the information you are seeking and he or she will direct you appropriately.
- You have the right to service that is supportive of your family routine.
We are committed to provide service that is least disruptive to your child and your family. We make every effort to accommodate individual family needs.
- You have the right to be included in all planning for your child.
Therapists/consultants and parents/caregivers work closely together at the centre. You may be asked to participate in a team meeting where all players involved with your child have the chance to exchange information. Our goal in working with children and families is to ensure that families remain in control of the decision-making. We do not wish to replace the role you play as parent/caregiver in your child’s life.
- You have the right to advise therapists/consultants and other staff at the centre of your concerns regarding service to your child.
Please feel free to speak to the therapist/consultant involved with your child if you have any concerns regarding services. If, however, you do not find this process helpful we have included in this package information regarding the complaints resolution process for the Fraser Valley Child Development Centre. We ask you be informed of this process and follow the appropriate steps.
Periodically, you may receive a request from a department supervisor to provide feedback regarding a particular department’s service. We wish to remain accountable to you and will use your feedback to evaluate our services.
- You have the right to be informed about current case load size and waitlist issues.
Most therapists/consultants have a large caseload and a large waitlist of children requiring service. Please respond to therapists/consultants with flexibility when inquiring about services for your child.
- You have the responsibility to advise therapists/consultants if your child is unable to participate in scheduled appointment.
Please inform the appropriate therapist/consultant if you are canceling an appointment. Please give as much notice to therapists/consultants as possible.